Why We Ask These Questions: 

•  Being affiliated with recognised industry networks and holding the right licences shows you meet professional standards, gives customers confidence and ensures you can legally offer services like insurance. 

What It’s Based On: 

• Corporations Act 2001 (Cth) s 911A  – mandates an Australian Financial Services (AFS) licence to provide or advise on insurance products. 

• Competition and Consumer Act 2010 (Cth) – prevents misleading affiliation claims under the Australian Consumer Law. 

• AFRA Code of Conduct cl 10 – requires members to maintain affiliations with approved service networks. 

What We’re Looking For: 

Question	Why It Matters	What You Need to Show
Toll provider affiliation confirmed	Verifies you have access to Toll’s nationwide logistics network and comply with their terms.	Copy of your current Toll approval letter or contract.
MoveDynamics provider affiliation confirmed	Shows you’re an approved MoveDynamics partner, giving customers access to their booking platform.	Written confirmation or portal screenshot showing active MoveDynamics status.
Kent Relocations provider affiliation confirmed	Demonstrates your membership in Kent’s relocation network, ensuring service consistency.	Kent Relocations membership certificate or email confirmation.
AFS licence held (if selling insurance)	Legally required to advise on or sell insurance—avoids significant penalties for unlicensed activity.	Copy of your Australian Financial Services licence (AFS license document).

Key Point: Only claim affiliations you genuinely hold, and if you offer insurance you must display your AFS licence details on your website and in all customer-facing documents such as contracts.